06 FAQ
The questions,
answered straight.
What people ask before buying, answered the way we would want them answered. If yours is not here, write to us and it probably will be.
Questions
01 Is there a trial?
Yes, on the analysis engines: seven days. On Quantower there is no key to request: load one on your own instrument and the trial starts itself. On NinjaTrader 8 the trial is a seven-day licence on your NinjaTrader account: contact us with the email you sign in to NinjaTrader with and we switch it on. On ATAS the trial runs on a token: in your members area, enter the email you sign in to ATAS with, create your token, and paste it into the indicator's Token setting. Chart tools such as the Erianux Utility have no trial; everything they do is shown in full before you buy.
02 Do I need any particular market data?
Everything needs real volume. Order-book features — book imbalance, passive absorption, liquidity vacuums — additionally need Level 2 depth, and a product page says so where it applies. Run the trial and you will see within a session whether your own feed provides it.
03 Do the tools repaint?
No. Detections are made on closed bars, and nothing is re-graded after it is drawn. What you saw an hour ago is what the chart still shows.
04 Do I get signals to trade?
No, and that is deliberate. These are reading tools. They mark structure, order flow and liquidity so that you can make the decision. Nothing tells you to buy.
05 What does a lifetime licence actually cover?
One payment, and the product is yours to keep, with continual updates at no additional cost.
06 Can I get a refund?
No. All sales of digital products are final. On the analysis engines, the seven-day trial is the evaluation period: you run the full product on your own charts before paying anything. The chart tools show everything they do before you buy. If something is defective we fix it, and machine transfers are always free.
07 Will prices go up?
Launch prices are launch prices. When one rises it is announced, and anyone who already owns the product keeps it, and its updates, at the price they paid.
08 What is the membership area?
Your account after buying. It lists what you own with the date and version, gives you the current download of anything on that list, lets you move a licence to a new machine yourself, and opens a live support chat with your account attached — the fastest way to reach support. Your enquiries and suggestions are held there against the product they concern.
09 Does membership cost anything?
No. The account comes with any purchase and it has no paid tier. There is no separate sign-up: membership exists only through purchase, and downloads are served through it to the people who own the products. Products are bought separately.
10 Can I move a licence to a new computer?
Yes, and it costs nothing. Licences are bound to a machine ID. Move it yourself from the membership area, or send the new ID to support and a replacement comes back.
11 Where is my Machine ID?
On NinjaTrader 8 the platform itself lists it: Control Center → Help → About — copy the Machine ID line from there. For other platforms, the product's own instructions say where to look.
12 Can I install everything and add it all to one chart in one go?
We recommend one product at a time: import it, let the platform restart, open a chart and confirm it is working, then import the next. Add indicators to a chart the same way. If anything looks wrong, you will know which one it was.
13 I installed an update and nothing changed.
The platform caches indicator assemblies at startup. Close it completely — not just the chart — reopen, and re-add the indicator. If that release changed the settings layout, an existing chart keeps the old panel until you re-add it.
14 What happens to a feature I suggest?
Every entry gets reviewed. What fits the product gets built and ships to everyone who owns it, in an ordinary update, at no extra cost.