Refund Policy

All sales of digital products are final.

This page covers software — our analysis engines and chart tools. If you are looking for the return policy on physical goods from the Store (computer accessories, clothing, bags and other accessories, office items, or drinking cups), that is a different policy with a real return window, because unlike a licence you cannot try on a hoodie before you buy it — see the Store Terms of Sale.

Erianux software is delivered instantly and permanently. Once a licence has been issued it cannot be returned, because nothing can be taken back — you keep the files.

This is why the trial exists on the analysis engines. Seven days, no key to request, no card, no contact with us required: install the product, load it on the instrument and timeframe you actually trade, and satisfy yourself that it reads the market the way you do. If it does not, do not buy it. Nothing is lost.

The chart tools work differently. A drawing package has no market read to evaluate — what it does is on screen in full before you buy, in the product videos and the tool list, and seven days would not tell you anything the videos do not. There is no trial on those, and that is the reason.

• 01 Run the trial, where there is one On the analysis engines it is the same build a paying customer gets, with nothing withheld and no reduced feature set. What you evaluate is what you own. The chart tools have no trial — see above.
• 02 Check the platform and the data A product is sold for one platform. Some features depend on the market data your broker or feed provides — order-flow features need real volume, and depth features need Level 2. The trial will show you plainly whether your feed carries them.
• 03 Ask anything first Write to support@erianux.com before you buy. A question answered in advance costs nothing; a purchase you regret cannot be undone.

A refund policy is not a support policy. Sales being final does not mean you are on your own.

• 01 If it does not work, we fix it A product that does not behave as documented is a defect, and defects get fixed. Write to support@erianux.com with your product, your platform and what you are seeing.
• 02 Licence transfers are free For any product that is licensed to a machine, moving it between computers you own is free: new computer, rebuilt machine, replaced drive — send us the new machine ID once licence enforcement is enabled and a replacement licence comes back at no charge. A product delivered without a licence key is not machine-bound.
• 03 Continual updates Every improvement to a product you own reaches you at no additional cost.
• 04 Billing errors are corrected A duplicate charge, a failed delivery, a charge for something you did not buy, or a checkout malfunction that charged a different plan or product than the one you actually selected — these are billing errors, not refund requests, and we will always put them right. That last one covers a genuine technical fault at checkout, not a change of mind: tell us before using what was delivered, since no download, no licence issued and no activation is what tells a billing error apart from a purchase you simply reconsidered.

Subscription products can be cancelled at any time and will run to the end of the period you have already paid for. Part-used periods are not refunded, and cancelling stops the next charge rather than reversing the last one.

Some jurisdictions grant a short withdrawal right on distance purchases of digital content, and the same laws provide one way it ends early: the buyer expressly consents to immediate delivery and acknowledges losing the right once delivery begins. That is what happens at our checkout: your purchase completes, delivery is immediate, and by completing it you give that consent and acknowledgement, as the Terms of Service record. This is the standard, lawful mechanism for instantly delivered software — stated here so nobody discovers it after the fact.

If something looks wrong on your statement, write to support@erianux.com first — a genuine billing error is corrected without argument, usually faster than a bank dispute resolves.

A chargeback filed on a product that was delivered and is in use is a different matter: we keep order, delivery and licence records for every sale, we respond to every dispute with that evidence, and a chargeback our records show to be unfounded results in the revocation of the licence the payment covered and the closure of the associated account. Software you charged back is software you no longer have a licence to run. Fraudulent disputes may also be reported to the payment networks' fraud programs. None of this touches an honest buyer — it exists so honest buyers are not funding the other kind.

Nothing on this page removes rights the law gives you where you live. Some jurisdictions grant a cancellation right on digital purchases; where that applies, it applies regardless of what is written here. If you believe you have such a right, write to support@erianux.com and say so.

Erianux LLC · Last updated 9 September 2026